1. Introduction
Welcome to Ridonova ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (Ridonova Customer App) and related ride-booking services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the application.
2. Information We Collect
We collect information that identifies, relates to, describes, references, or is capable of being associated with you ("Personal Data"):
- Profile & Contact Data: Name, phone number, email address, profile picture, and emergency contact details.
- Location Data: Precise geolocation data (GPS and network-based) when the app is running in the foreground or background to match you with nearby drivers, track rides in real-time, and ensure safety.
- Payment & Transaction Data: Payment card details, UPI IDs, wallet information, and ride transaction history processed securely through PCI-DSS compliant payment gateways.
- Device & Technical Data: Device IP address, operating system, unique device identifiers, app version, and mobile network information.
3. How Use Your Information
We use the collected information for various business and operational purposes, including:
- Matching & Transportation Services: Connecting riders with verified captains/drivers and facilitating navigation and ride completion.
- Payment Processing: Facilitating secure transactions, fare calculations, and generating ride receipts.
- Safety & Security: Verifying user identity, tracking rides in progress, providing emergency SOS assistance, and preventing fraud.
- Customer Support: Resolving disputes, answering inquiries, and troubleshooting app issues.
- Notifications & Communications: Sending ride updates, OTP verifications, promotional offers, and service announcements.
4. Data Sharing & Disclosure
We may share your information with:
- Drivers / Captains: Your pickup/drop location, name, and phone number are shared with the assigned driver to complete the ride.
- Service Providers: Third-party cloud hosting, mapping services (Google Maps), and payment processors bound by strict confidentiality agreements.
- Legal Authorities: When required by law, court orders, or government regulations to protect safety, investigate fraud, or comply with legal processes.
5. Data Security & Retention
We implement robust administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, or alteration. We retain your personal data as long as your account remains active or as needed to provide services and comply with legal obligations.
6. Your Rights & Choices
- Access & Update: You can view and update your profile details anytime within the app profile settings.
- Location Permissions: You can enable or disable location access via your device settings (note: disabling location may impair ride booking functionality).
- Account Deletion: You can request account deletion by contacting our support team or through the app settings.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: support@ridonova.com
- Phone: +91 98765 43210
- Address: Ridonova Technologies, Tech Park, Bangalore, India